IRTRans LAN firmware upgrade - WRONG KEY?

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IRTRans LAN firmware upgrade - WRONG KEY?

Postby DJF3 » Thu 25. Feb 2016, 11:28

Team,

When upgrading my IRTrans LAN, using a purchased upgrade key I get the following error:
"Result: [65-1] Wrong upgrade key"
0_IRTRANS-firmware upgrade.png
upgrade error
0_IRTRANS-firmware upgrade.png (86.95 KiB) Viewed 15085 times


The device itself:
0_IRTRANS-device.png
0_IRTRANS-device.png (80.81 KiB) Viewed 15085 times


I have send emails to support [at] irtrans [punkt] de twice without any response.

Any idea?
DJ
DJF3
 
Posts: 10
Joined: Mon 26. Sep 2011, 07:29

Re: IRTRans LAN firmware upgrade - WRONG KEY?

Postby eric » Thu 25. Feb 2016, 11:39

Hi DJ,

I'm sorry - your mails went to the SPAM Folder and have been overlooked there. Sorry for the inconvenience.
The combination of your device Hardware, Firmware file and MAC address of your device are correct however. I just double checked. Be sure you use the latest IRServer release. If the upgrade still doesn't work send the device to us, we will do the upgrade for you.

best regards,

Eric
eric
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Posts: 157
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Re: IRTRans LAN firmware upgrade - WRONG KEY?

Postby DJF3 » Thu 8. Sep 2016, 20:13

Hi, Sorry for responding so late.. Now the forum notification actually ended op in my spam filter ;-))

The software versions appear to be right

Screen Shot 2016-09-08 at 22.44.54 .png
Screen Shot 2016-09-08 at 22.44.54 .png (56.05 KiB) Viewed 14013 times


Sending it back to you means I probably would not be able to use it for 2 weeks..
That's a lot

Is there a different method?

DJ
DJF3
 
Posts: 10
Joined: Mon 26. Sep 2011, 07:29


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