IRTrans stops responding after some hours

Ethernet specific questions and answers - IRTrans LAN, LAN Controller devices

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IRTrans stops responding after some hours

Postby juhoroine » Fri 9. Nov 2012, 17:22

Hi,

My IRTrans (Wlan version with IRDB) stops responding to all network traffic but ping after some several hours. (at least http and ascii-servers stop responding)

It seems to respond to IR signals (the lights start blinking)

I have tried to ping the device continuously to keep it alive, but it still drops out.

It comes back alive when restarted by disconnecting the power for a second.

Is there a known reason for this?

Version numbers:
WiFi Version R4.4.6
IR Version W6.08.42
IP is statically set
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Re: IRTrans stops responding after some hours

Postby IRTrans » Sat 10. Nov 2012, 12:03

Hi,
devices with the mentioned Firmware version are in general working very reliable. Sometimes there might be problems with certain access points.
Could you try the device with a different access point?

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Re: IRTrans stops responding after some hours

Postby juhoroine » Sun 11. Nov 2012, 10:16

Is there a way to reboot the device periodically? (even through the telnet server?)
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Re: IRTrans stops responding after some hours

Postby IRTrans » Sun 11. Nov 2012, 11:57

That would be possible using the TCP ASCII Interface, however that will not help you. Those problems do not happen after a certain time but because of a certain condition.

However, I just had an idea: Do you have an NTP Server in your configuration? If yes please remove it. In some rare cases we had devices that hang because when the NTP server could not be reached. The NTP is not needed anyways.

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Re: IRTrans stops responding after some hours

Postby juhoroine » Mon 12. Nov 2012, 06:35

I think that (disabling NTP) did the trick. Thanks!
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